Delete account / GDPR data export

How to permanently delete your account and/or request a copy of your data.

Delete account

You can have your account deleted at any time. Send an informal email to support@tmb-invest.de with the keyword "Account deletion" from the email address your account was created with.

We confirm receipt within 24 hours and carry out the deletion within 7 working days.

What is deleted?

  • Account data (name, email, password hash)
  • Profile settings
  • Noélee chats
  • Affiliate tracking data (cookies become invalid)

What is kept?

For tax reasons we must keep invoice and order data for 10 years (Section 257 HGB, Section 147 AO). This data is blocked — no longer actively used, but available for tax audits. After 10 years it is deleted as well.

GDPR data export

You have the right to receive a copy of all your stored data (Art. 15 GDPR). Write to us with the keyword "Data export" — we'll deliver a ZIP file with all data in machine-readable format within 30 days.

Full details of your rights as a data subject are in our Privacy Policy, Section 19.
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