Refunds

Right of withdrawal for digital products — what's possible and what isn't.

Standard right of withdrawal

As a consumer you generally have a 14-day right of withdrawal from the conclusion of the contract (see /widerrufsrecht/).

Expiry for digital content

Important: For digital products (indicators, EAs, PineScripts, bundles, credit refills) the right of withdrawal expires immediately upon provision of the product (Section 356(5) BGB) if you expressly consented to immediate performance in the ordering process.

In plain terms: as soon as we have sent you the licence key or unlocked the area, a refund is no longer covered by the statutory right of withdrawal.

Goodwill refunds

We handle refunds as a goodwill gesture in the following cases:

  • The product does not technically work as advertised and we cannot fix it
  • Duplicate purchase due to accidental clicking — reported within 24 hours
  • Other exceptional circumstances after case-by-case review

How?

Write to us at support@tmb-invest.de with:

  • Order number (from the confirmation email)
  • Brief reason
  • For a technical problem: screenshot or log excerpt

We reply within 48 hours. For justified refunds, reimbursement is made via the original payment method within 7 working days.

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